Contacts

Customer Service

To reach our Customer Service Department, please call (800) 221-1809 or (212) 803-8333, 8:30 AM - 5:30 PM (ET)

You may also write to us at:
National Mortgage News
Customer Service Department
One State Street Plaza, 27th floor, New York, NY 10004
Fax: (212) 292-5216
E-mail: custserv@sourcemedia.com

Other Contacts

Group Publisher: Timothy Murphy (212) 803-8760
Editorial Director: Mark Fogarty (212) 803-8226
Website Editor: Terry Peters (212) 803-8245
Washington Bureau Chief: Brian Collins (202) 434-0323
M&A/Data Editor: Paul Muolo (202) 434-0322
Director of Online Products:    Andras Malatinszky (202) 434-0321

Editors

National Mortgage News Mark Fogarty, Editor 212-803-8226
Broker Brad Finkelstein, Editor 212-803-8216
Mortgage Servicing News    Ted Cornwell, Editor 212-803-8207
Mortgage Technology Scott Kersnar, Editor 707-869-0136
Origination News Bonnie Sinnock, Editor 212-803-8258

Frequently Asked Questions

  1. How do I subscribe to a publication?
  2. How do I renew my subscription?
  3. How do I cancel my subscription?
  4. How do I change my mailing address?
  5. I didn't get my current issue, what should I do?
  6. Where should I send payment?
  7. How can I pay with a credit card?
  8. How do I reach customer service?
  9. How much does a subscription cost?
  10. What is the difference between the paper version of National Mortgage News and the web version?
  11. Do you offer group subscriptions?
  12. How can I get a back issue?
  13. How do I obtain a reprint?
  14. What is the Premium Area of the National Mortgage News website?
  15. How do I gain access to the premium area?
  16. I lost or forgot my password to access the Premium Area, how do I find out what it is?
  17. I need a password to access the Premium Area. Where do I get one?
  18. How can I change my password?
  19. What is the Daily Briefing?
  20. Where do I subscribe to the Daily Briefings?
  21. What can I do to access the entire story from the headlines in my Daily Briefing?
  22. What is BrokerUniverse?
  23. Where do I subscribe to the BrokerUniverse.com newsletter?
  24. How do I advertise in any of the publications, electronic newsletters or on the websites?
  25. Where can I order a media kit?

How do I subscribe to a publication?

Click here or contact our customer service department at this toll free number at (800) 221-1809, or at (212) 803-8333. Email custserv@sourcemedia.com.

How do I renew my subscription?

Contact our customer service department at this toll free number (800) 221-1809, or at (212) 803-8333. Email custserv@sourcemedia.com.

How do I cancel my subscription?

Contact our customer service department at this toll free number (800) 221-1809, or at (212) 803-8333. Email custserv@sourcemedia.com.

How do I change my mailing address?

Contact our customer service department at this toll free number (800) 221-1809, or at (212) 803-8333. Email custserv@sourcemedia.com.

I didn't get my current issue, what should I do?

Generally it takes four to six weeks to recieve your first issue. If you haven't gotten it by then or your subscription has started and your current issue is more than a week late, you should contact customer service at (800) 221-1809 or (212) 803-8333. Email us custserv@sourcemedia.com.

Where should I send payment?

{Publication}/SourceMedia, One State Street Plaza, 26th Floor, New York, NY 10004

How can I pay with a credit card?

We accept Visa, Mastercard, American Express, Discover, and Diners Club. Please contact our customer service department at (212) 803-8333, or at the toll free number of (800) 221-1809, who will be able to assist you with that.

How do I reach customer service?

Mail to: Customer Service/SourceMedia, One State Street Plaza, 26th Floor, New York, NY 10004.

How much does a subscription cost?

National Mortgage News - $259 a year (Weekly);

Origination News - $89 a year (Monthly);

Mortgage Servicing News - $109 a year (Monthly - 11 issues);

Mortgage Technology - $89 a year (9 issues);

Broker - $59 a year (Monthly);

Home Equity Wire - $495 a year (twice a month)

What is the difference between the paper version of National Mortgage News and the web version?

The print version of National Mortgage News provides in-depth reports and analysis of trends and events that are shaping the mortgage industry on a weekly basis. The online version tends to have brief, one-paragraph items, which are updated daily, but it also has lengthier opinion pieces that didn't make the paper for space reasons.

When mortgage news breaks, you are likely to first read a quick treatment of it in the online version, while the next Monday's paper will probably have an expanded, in-depth treatment of the subject. Subscribers to National Mortgage News are entitled to access to the Premium Area on the web site.

Do you offer group subscriptions?

Yes! Group subscriptions can be easily set-up for any of Source Media’s Mortgage Products. Contact our Inside Sales department at (212) 803-8761.

How can I get a back issue?

Back issues to any of our mortgage publications are available for a nominal fee. Contact our customer service department at (800) 221-1809 or (212) 803-8333. Feel free to email us at custserv@sourcemedia.com.

How do I obtain a reprint?

Reprints are available for sale through our Reprints Services Department. Please contact our Reprints Manager, Denise Petratos, at (212) 803-6557.

What is the Premium Area of the National Mortgage News website?

The Premium Area currently consists of the MortgageWire (our daily mortgage industry news) and the MortgageWire Archive (where you can find any given day's mortgage news going back to June 1998)

How do I gain access to the premium area?

By subscribing to the weekly paper version of National Mortgage News.

I need a password to access the Premium Area. Where do I get one?

You must have a subscription to access the Premium Area. For more info on that, see How do I gain access to the Premium Area? above. If you already have a subscription, go to http://www.nationalmortgagenews.com/register/new.pl, and follow the instructions very carefully. If you have problems, contact Nathasha Lim at (202) 504-1142, or by email at nathasha.lim@sourcemedia.com.

What is the Daily Briefing?

This is an e-mail newsletter with the top headlines and summaries of the day, complete with hot links to our website where you can get the rest of the story, free with your subscription to the paper version of National Mortgage News. The Daily Briefing is ideal for people who are too busy to surf the Web for up-to-date mortgage industry information but can't afford not to stay on top of the news. And it comes with your favorite price tag: $0.

What can I do to access the entire story from the headlines in my Daily Briefing?

In order to gain full access to the Premium Content of www.nationalmortgagenews.com you must subscribe to the paper version of National Mortgage News. For more info on that, see How do I gain access to the Premium Area? above.

What is BrokerUniverse?

BrokerUniverse.com is the website for the mortgage broker and originator. The premier source of practical information on the cutting-edge techniques and technologies you need to know to optimize performance. BrokerUniverse also offers a daily email newsletter delivered directly to your computer.

How do I advertise in any of the publications, electronic newsletters or on the websites?

We offer a wide range of advertising opportunities for all of our mortgage products. Visit http://www.nationalmortgagenews.com/advertise/ for more information.

Where can I order a media kit?

Feel free to contact our Manager of Sales Support, Steven Gallego at (212) 803-8822. You can also download the Media Kit here.








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